13th May 2010: TMP Worldwide (TMP) has been shortlisted for three awards at the South West Contact Centre Awards 2010. TMP is no stranger to award wins for recruitment advertising, but now the candidate management part of the business could soon be celebrating.
TMP’s contact centre based in Bristol was opened by the Mayor of Bristol in 2008. The contact centre manages over 250 000 applications a year in response to TMP’s clients’ recruitment campaigns.
TMP’s Best Outsourced Partnership award nomination is for the successful partnership TMP have with the NHS. A multi-disciplined TMP team worked in conjunction with the NHS to handle applications to three NHS Leadership recruitment campaigns.
The campaigns attracted a combined total of 17,233 applicants and resulted in 190 job offers being made. The resourcing activities carried out by TMP included; application sifting, inviting eligible candidates to complete online tests, interviews and assessment centres, providing online testing support via the telephone, sending SMS text message reminders at interview and assessment centre stages ,interview and assessment centre scheduling and final offer information management. This year’s campaigns were completed both on time and within budget for the NHS.
TMP’s Support Team of the Year nomination is for the TMP Campaign Integration Team. The team was created in order to ensure the seamless implementation of all new campaigns into the new TMP Bristol contact centre, whilst also delivering against two TMP business objectives; to exceed EBITA contribution and to deliver the best-in-class bespoke and branded candidate and client experience.
The team significantly improved the operational processing of candidates by automating the progression of candidates through the recruitment process and the integration of the ATS with third party test providers.
TMP’s Agent of the Year award nomination is for Joe Mongon, Resource Coordinator at TMP. Joe’s role is to provide a first-class service to candidates and clients through the accurate processing of applications received by a range of media including the telephone and online, offering a seamless candidate experience tailoring each transaction in line with the client’s core brand and agreed process.
Joe has been with TMP as a Resource Coordinator for 18 months, joining the Bristol contact centre at its inception in September 2008. Since joining TMP, Joe has played a pivotal role working on campaigns for high profile employer brands. He has supported a broad range of recruitment campaigns on their behalf including graduate, experienced hires, apprentices and contact centre recruitment.
Angela Yates, Director of Resourcing Solutions at TMP Worldwide comments “We are delighted for the whole TMP team and for Joe Mongon to get to this stage of the South West Contact Centre Awards 2010. This level of recognition for TMP’s candidate management work is testimony to what a dedicated and skilled team we have. We are thoroughly looking forward to the awards dinner and certainly hope to be celebrating a win or three.”
ENDS
Contact:
Sophie Dalton
TMP Worldwide
Sophie.dalton@tmpw.co.uk
020 7268 9155
About TMP Worldwide (www.tmpw.co.uk)
TMP Worldwide in the UK & Ireland provides recruitment advertising and manages the process of hiring from everyday roles through to senior positions. Its end-to-end solutions provide a pain free way to get the best candidates onboard, designing and delivering everything critical for the hiring process from job profiling, employer branding, careers website design and media buying to candidate management and assessment services.
TMP Worldwide is one of the largest organisations of its kind, with seven offices across the UK & Ireland and it works as part of a global network which enables it to provide a tailored service on both a local, national and global level. Its creative approach to recruitment communications means it has won multiple-awards for its campaigns across the private and public sector.